Returns Policy
Returns
Our refund policy is 14 Days. Unfortunately we can’t offer you a refund or exchange after this period. As all our products sold are covered under Consumer Protection 'Distance Selling' Regulation, which gives customers a 'cooling off period of 14 days.
To be eligible for a return, your item must be unused and in the immaculate condition that you received it in. It must also be in the original packaging it arrived in.
Your right to cancel will be dependent on you contacting us via email info@luxehomesbyheadley.com within 7 days, once request to cancel has been received you will have to return the package within 7 days of receiving it. No returns are accepted unless prior agreement has taken place.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting Luxe Homes by Headley via email info@luxehomesbyheadley.com first and waiting for an acceptance of return email.
When sending your email regarding a return, please type 'Return request' in the subject box.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days, depending on who you bank with.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luxehomesbyheadley.com and send your item to: 61 Alma Road Enfield Middlesex United Kingdom EN3 4UJ.
If you would like to discuss a return, refund or exchange please email info@luxehomesbyheadley.com or contact +447572 483 798
Open Mon - Fri 9:30am-5pm
Sat 9.30pm-4pm
Sun Closed
Shipping
Most of our products are delivered within 2-3 Business Days using the following carrier: Royal Mail
To return your product, you should post your product to:
61 Alma Road, Enfield Middlesex United Kingdom EN3 4UJ – after an email is sent requesting a return of the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over £50, you should consider using a trackable delivery service. We don’t guarantee that we will receive your returned item.